ADA Information

Guests who use mobility devices (such as but not limited to wheel chairs, either manually operated or power-driven, walkers, etc.) will find seating at the top of sections 101, 106, 107, 112, 113, 118, 119, and 124. View these sections on our seating map. The seats in these sections can easily be removed or adjusted if needed by one of our Guest Services staff and will leave enough space for guests to sit with or remain in their mobility devices. 

Guests requiring accessible seating may purchase one (1) accessible seat and three (3) companion seats in the same row as the accessible seat, provided that those seats are available at the time of purchase. At least one of the three seats will be immediately adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we can accommodate all those that require accessible seating.

XL Center is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available. Please contact the Ticket Office at (860) 727-8010 or email Tickets@XLCenter.com with further questions.

This seating arrangement is for our guests who can walk up and down multiple steps to reach their seats. These seats are typically located in the upper rows of various 100-level seating sections throughout the arena. View our ADA seating map to view these sections. For more information on Limited Mobility Seating for the specific event you are interested in, please call (860) 727-8010.

Accessible tickets can be purchased online directly from the seat map. Or you can also toggle the accessibility icon within the filters section to view available tickets. The number and types of accessible tickets vary by event and venue. 

In-Person: Tickets can also be purchased in person at our Ticket Office during their hours of operation. It is important to indicate that you require accessible seating so that we may properly accommodate you.

Via Phone for UConn Athletics Events Only: To purchase accessible seating options for UConn Athletics events over the phone, please call (860) 486-2724, option 2 (M-F 9:00 am - 4:30 pm).

Assistive Listening Devices (ALD) are available for most events from the XL Center Guest Services Booth, located on the concourse level, outside of section 124. To ensure that the devices are promptly returned, a major credit card or a driver’s license is required to use the devices.

The XL Center will arrange for interpretive services if notified at the time of purchase, for select concerts and family shows. Interpretive services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks before the event. Patrons can call the Ticket Office at (860) 727-8010 or email Tickets@XLCenter.com to request this service.

Guests with disabilities and their companions may enjoy wheelchair space locations that are dispersed throughout the facility in numerous price ranges. Please refer to the above-listed phone numbers for seating inquiries.

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities. Miniature horses generally range in height from 24 inches to 34 inches measured to the shoulders and generally weigh between 70 and 100 pounds. In this case, the miniature horse must be housebroken and be under the control of the guest/owner while in attendance at an event in the XL Center Veterans Memorial Collesium or Exhibition Halls.

Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Guests bringing in service animals may request accessible seating however cannot occupy additional seats unless a ticket has been purchased for the adjacent seat. Animal relief areas are available and can be requested at Guest Services, outside of section 124.

Assistance is available for any guests with disabilities who need access to the Mezzanine Level for floor or lower bowl seating. To request assistance, please visit the XL Center Guest Services Booth outside of section 124 or ask any member of our Guest Services team. 

The XL Center has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our team members with continuous training and by offering resources and accommodations below to our guests

• Sensory Bags - Sensory bags including special KCVIP badges, fidget tools, noise-canceling headphones, and other resources are available to borrow at our Guest Services booth located at Section 124. 
• Weighted Lap Pads - Weighted lap pads are also available to borrow at our Guest Services booth located at Section 124. 

Download the KultureCity All-Inclusive App to get your social story to help further your visit to the XL Center. iPhone download or Android download.