Ticket Office

The Ticket Office is located inside the main entrance of the arena on Trumbull Street, across from Pratt Street. The Ticket Office is your hub for purchasing tickets for all events at the XL Center. 

*There are no refunds or exchanges on tickets. 

**For any cancellations or postponements, order fees and delivery fees are non-refundable.

Regular Hours: 12 noon - 4 PM Monday through Friday

On event days, the Ticket Office will be open 4 hours before the start of the event

Weekends vary depending on the event schedule 

The XL Center recognizes the need for accessible seating, anyone in need of accessible seating may purchase tickets online at XLCenter.com or call (860) 727-8010 for assistance. 

More Information can be found on the ADA page of our website.

View Accessible Seating Map

Unless otherwise stated, a child who has celebrated their 2nd birthday is required to have a ticket. If they have not hit their 2nd birthday, they must sit on the lap of a ticketed adult. Please note some events do require a child who has hit their first 1st birthday to have a ticket. 

If any event does not have a child's price, children 2 and over are considered adults. 

If you have any questions regarding a certain event, please call the Ticket Office at (860) 727-8010.

• Cash 
• Credit Cards: Visa, MasterCard, American Express, Discover
• NO CHECKS ACCEPTED

• Mobile Delivery tickets can be scanned off a mobile device and may not be printed. 
• Mobile ticketing is now offered for all XL Center events and Hartford Wolf Pack games. During the purchase process, simply select mobile delivery to have your mobile ticket sent to your inbox. Mobile tickets can be scanned directly from your cell phone at all building entrances. More info can be found on the Mobile Tickets & Tickets Transfer page.

To use your promo or presale code, click buy tickets for the event you are interested in on your website/email/social link. You will be directed to our ticketing site. If the event is not on sale yet, you will be asked to put in your code before you are taken to select a seat on the map when the presale starts. If the event is on sale, on the right-hand side you will see an "Unlock" button. Click "Unlock" and enter your passcode. It will then show the available seats under that promo code. 

Email the Ticket Office: Tickets@XLCenter.com. 

Call the Ticket Office: (860) 727-8010.

Ticket refunds and exchanges are not permitted. 

If a show/event is canceled or postponed, delivery fees and order fees are non-refundable.

Once your ticket has been scanned into the arena, you are not allowed to leave and re-enter the building. Please be advised if you need to leave tickets at will call for someone, do that before scanning your ticket into the arena. 

Please adhere to published ticket limits. People who exceed the ticket limit may have any or all of their orders and tickets canceled without notice by Ticketmaster, XL Center, and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, and other information. 

The XL Center warns guests that purchasing tickets from resale marketplace websites can often lead to paying excessive fees and/or being sold tickets that are not valid for entry. These resale marketplace websites are not affiliated with the XL Center. The XL Center recommends guests check with the Box Office to see if there are remaining tickets for sale before purchasing from scalpers. Tickets purchased through scalpers and third-party websites run the risk of being counterfeit and therefore may not be valid for entry into the venue. 

To learn about ticket insurance, visit Allianz World.

Located at the main box office for all XL Center Events. 

If you are picking up tickets purchased in advance, you must present a valid photo ID.

No third party will call or alternative pickup will be accepted at the Ticket Office. 

No name changes will be accepted on the day of the event.