FAQs

ALL ITEMS brought into the arena are subject to inspection. For safety reasons, the following list of items are not permitted in the arena and may be confiscated. Items that are confiscated will not be returned.

• Weapons of any kind, including but not limited to: (guns, knives/pocket knives, multi-tools, chains, spikes, projectiles, tasers, mace/pepper spray)
• Pets (other than service animals)
• Large bags, backpacks, or briefcases
• Outside food and/or beverages - see note below about Food & Beverage
• Balloons
• Alcoholic beverages, drugs, or other illegal substances
• Laptop computers and/or tablets/iPad
• Professional cameras, cameras with detachable lenses, audio/video equipment of any kind
• Skateboards, Heelys, hoverboards, rollerblades, scooters, or bicycles
• Drones
• Sticks or poles of any size
• Selfie Sticks, monopods, and/or tripods
• Umbrellas of any kind including golf umbrellas
• Laser pointers or similar items
• Artificial noisemakers of any kind, including but not limited to: (drums, air horns, whistles)
• Glow sticks or any form of glow jewelry
• Devices that light up or emit noise
• Large banners or any sign attached to a stick or pole
• Inappropriate attire or signage including full facial coverings such as masks
• Any item deemed potentially dangerous or distracting by arena management, team, or show production.

*The XL Center reserves the right to prohibit any item including items not listed above, from entering the premises based on any particular show request or requirement.

Once Guests enter the XL Center Veterans Memorial Coliseum for an event they are not allowed to leave and then return for that same event.

Guests are not allowed to smoke (including e-cigarettes and vapes) in the XL Center – Veterans Memorial Coliseum or Exhibition Center. Smoking within the arena will result in immediate ejection. 

Single-frame photography is allowed. Cameras with detachable lenses are not allowed. Video cameras and hand-held video equipment are prohibited. Neither lighting nor camera support pods are permitted to be used by guests at the XL Center. Camera equipment may not obstruct the view or path of travel of others. Fans are not allowed to reproduce or re-broadcast any film of events, concerts, or UConn games for commercial purposes without the expressed written consent of the XL Center, University of Connecticut, and/or the NCAA. No flash photography of any kind.

All forms of video and motion-picture cameras are strictly prohibited.

Promoters of events at the XL Center may ban the use of all cameras for specific shows. Check event listings for details.

A first aid station is located on the coliseum concourse behind Section 113.

The XL Center, through its authorized representative, has exclusivity over all food and beverages consumed throughout the XL Center. No outside food or beverages are permitted into the XL Center.

If you or someone in your party has a medical condition or specific needs that require you to bring in outside food or beverage, please contact our Guest Services and Security Manager with these specific questions regarding food via email at Michael.Ambruso@oakviewgroup.com in advance of your event.

Fans can bring their cash to Wooster Street Pizza located across from Section 102 to get a gift card for use at concession stands (everywhere except the Trumbull St Market Place).

All programs, novelties, T-shirts, souvenirs, etc. must be sold by the XL Center or its authorized representatives. All such merchandise must be consigned over to the XL Center or its authorized representative before the event. Fans are discouraged from buying items from vendors outside the XL Center on the street as certain items will not be allowed in the building.

All individuals two years old or older must possess a valid ticket for entry into the XL Center. Children under two years old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children one year old or older to possess a ticket which will be noted on the show’s event calendar listing.

The XL Center has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our team members with continuous training and by offering resources and accommodations below to our guests

• Sensory Bags - Sensory bags including special KCVIP badges, fidget tools, noise-canceling headphones, and other resources are available to borrow at our Guest Services booth located at Section 124. 
• Weighted Lap Pads - Weighted lap pads are also available to borrow at our Guest Services booth located at Section 124. 

Download the KultureCity All-Inclusive App to get your social story to help further your visit to the XL Center. iPhone download or Android download.

Please note the Ticket Office at the XL Center does not sell tickets on the first day that tickets are on sale for certain events. Please check the event calendar listing for details on a particular event.

The Ticket Office at the XL Center is located in the XL Center Atrium outside the main entrance to the arena on Trumbull Street. There are no refunds or exchanges on tickets. For ticket info, please contact the Ticket Office at (860) 727-8010. To purchase tickets, visit Ticketmaster.com. 

All guests will be subject to a search of their person and/or possessions (including handbags of normal size which may be allowed entry after such search). Guests attending XL Center events are advised that large bags, backpacks, luggage, coolers, parcels, briefcases, and like articles will be strictly prohibited from the facility. Guests with prohibited articles will be turned away at the entrances to return items to their vehicles or dispose of the items. No storage or "check-in area" will be provided.

Hartford Hilton
315 Trumbull Street
1 (860) 728-5151

The Capitol Hotel
440 Asylum Street
(959) 888-3000

Marriott Residence Inn
942 Main Street
(860) 524-5550

For a complete listing of hotels, please visit Hartford.com

There are several indoor and outdoor parking locations throughout the downtown area, all within walking distance of the arena. Please visit our Directions page for a detailed map of the various parking facilities. For additional information, including pricing, please visit Hartfordparking.com. Parking downtown is not operated by the XL Center.

If you lose an item while the event is still taking place, please report the incident to our Guest Services Booth located behind section 124. Otherwise, please contact the Security Department at (860) 241-4280 if items are lost. 

The XL Center has a no refund and no exchange policy on tickets for all events.

General Admission ticketing means that you do not possess a reserved seat. Seating (or Arena Floor space) is obtained on a first-come, first-serve basis. We ask that you do not reserve General Admission seats for guests who are meeting you inside the Arena.

Tickets for guests with disabilities, subject to availability, may be purchased over the phone by calling (860) 727-8010, any weekday during normal business hours, or at the Ticket Office at the XL Center. 

To purchase accessible seating options for UConn Athletics events by phone, please call
(877) 288-2666, option 2 (M-F 9:00 am-4:30 pm).

For more info, visit our ADA page.

If you have lost your tickets or if they have been stolen before your event takes place, please return to your point of purchase for further assistance. If purchased through the XL Center, please contact the ticket office at (860) 727-8010.

All individuals two years old or older must possess a valid ticket for entry into the XL Center. Children under two years old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children one year old or older to possess a ticket which will be noted on the show’s event calendar listing.

For Group Sales information on events held at XL Center please call (860) 548-2000 or email GroupSales@XLCenter.com.

Arena doors for all XL Center events open one (1) hour before event start time unless otherwise noted on the show’s event calendar listing.

Regular Hours: 12 noon-4:00 pm M-F

The Ticket Office will remain open evenings when an event is scheduled until 1 hour after the beginning of the event. The Ticket Office will open 4 hours before the event start time for weekend events. Weekends vary depending on the event schedule.

Even though guests are welcome to bring signs into the building with them to show their support for their favorite team, player, or entertainer, not all performers or teams permit signs in our building. Signs may not be derogatory in any manner and must not contain foul language. Signs must be handheld and cannot be mounted on a stick or pole and they cannot block the view of other guests. Any interference with the enjoyment of another guest's experience will result in the confiscation of the sign and/or possible ejection from the facility.

The XL Center does not provide an area to check coats.

If necessary, guests may bring strollers to events in the arena and exhibition center. Please note strollers must be checked at Guest Services before proceeding to your seats. You may not leave strollers in the walkways, gates, or on the concourse. XL Center is not responsible for any lost, stolen, or damaged strollers. Guest Services is located at the Main Entrance, near section 124.

The XL Center, through its authorized representative, has exclusivity overall food and beverages consumed throughout the XL Center. No outside food & beverage is permitted into the XL Center.

If you or someone in your party has a medical condition or specific needs that require you to bring in outside food or beverage, please contact our Guest Services and Security Manager via email at Michael.Ambruso@oakviewgroup.com in advance of your event.

Guests are not allowed to smoke in the XL Center – Veterans Memorial Coliseum or Exhibition Center. Smoking or vaping in any fashion will result in immediate ejection. 

Single-frame photography is allowed. Cameras with detachable lenses are not allowed. Video cameras and hand-held video equipment are prohibited. Neither lighting nor camera support pods are permitted to be used by guests at the XL Center. Camera equipment may not obstruct the view or path of travel of others. Fans are not allowed to reproduce or re-broadcast any film of events, concerts, or UConn games for commercial purposes without the expressed written consent of the XL Center, University of Connecticut, and/or the NCAA. No flash photography of any kind.

All forms of video and motion-picture cameras are strictly prohibited.

Promoters of events at the XL Center may ban the use of all cameras for specific shows. Check event listings for details.

Yes, diaper and medical bags are allowed. They will be searched upon entry. 

Restrooms can be located around the concourse. View the concessions map on our Concessions page.

To submit a message for the jumbotron for UConn Athletics events, please fill out the Scoreboard Messages form.